Last updated: January 1, 2026
1. Introduction
Finesse Properties (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
2. Information We Collect
Information You Provide
- Contact information: name, email address, phone number, and mailing address
- Application details: employment information, guarantor details, and identification documents submitted during rental applications
- Account information: login credentials for tenant portal access
- Communication data: messages, inquiries, and feedback you send us
- Payment information: rental payment records and transaction history
Information Collected Automatically
- Browser type and version
- Device information
- IP address and general location
- Pages visited and time spent on our website
- Referring website address
3. How We Use Your Information
We use collected information to:
- Process rental applications and manage lease agreements
- Communicate about properties, payments, and maintenance
- Provide tenant support and respond to inquiries
- Process and track rental payments
- Improve our website and services
- Comply with legal obligations
- Send relevant property updates and notifications
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Property owners: relevant tenant information necessary for property management
- Service providers: trusted third parties who assist in our operations (e.g., maintenance contractors, payment processors)
- Legal authorities: when required by Nigerian law or to protect our legal rights
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication for tenant portal access
- Regular security assessments
- Access controls limiting who can view personal information
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Tenant records are kept for the duration of the lease and a reasonable period thereafter as required by law.
7. Your Rights
In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access your personal data held by us
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to processing of your personal data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at hello@finesse.ng.
8. Cookies
Our website uses essential cookies to enable core functionality such as authentication and user preferences. We do not use third-party tracking cookies for advertising purposes.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us: